Excellence in customer service.
Anyone working in sales or customer service needs to possess sufficient skills to enable them to sell and provide services distinctively. Employees interact with a vast number of customers with diverse behaviors, nationalities, cultures, and ways of thinking.
Details
Starts at:
17 May 2026
(5:00 PM)
Ends at:
17 May 2026
(9:00 PM)
Accreditation Number:
56762
Minimum Attendance Requirement:
70%
Days:
1
Start of Registration:
12 March 2026 (4:38 PM)
End of Registration:
17 May 2026 (6:00 PM)
Arabic
Target Audience
University GraduatesOverview
- Understanding the principles of customer care.
- Reviewing the basic concepts of human behavior.
- Identifying the factors that influence human behavior.
Objectives
- Distinguishing between internal and external customers.
- Learning the skills and tips for effective listening.
- Understanding the barriers to communication with others.
Features
A certificate accredited by the Technical and Vocational Training Corporation (TVTC).
199
Secure payment through
Contents 3
240
minutes of premium content
-
Distinguishing between internal and external customers.
-
Learning the skills and tips for effective listening.
-
Understanding the barriers to communication with others.
Reviews
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Features
A certificate accredited by the Technical and Vocational Training Corporation (TVTC).
199
Secure payment through
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